Terms of Service of the POL-LANGUA.PL website

This translation is provided for information only. The binding text is the Polish version of this document.

Text in force from 5 October 2026.

Thank you for visiting our website available at https://pol-langua.pl (hereinafter “Pol-Langua.pl” or the “Website”).

Pol-Langua.pl is the website of a school of Polish as a foreign language for foreigners, which runs classes exclusively online. The Website makes it possible to learn about the offer, contact the Service Provider and conclude an Agreement for participation in lessons of Polish as a foreign language and, in the cases indicated in the Terms of Service, to access lesson materials.

These Terms of Service set out the general terms of using the Website and of the provision of services by the Service Provider, including the rules for concluding and performing Agreements and the liability of the Service Provider.

Please read the Terms of Service. The Pol-Langua Team

§ 1. ABOUT US

1. The owner of the Pol-Langua.pl Website is Michał Matysiak, running a sole proprietorship under the business name PW MATYSART Michał Matysiak, entered in the Central Register and Information on Economic Activity of the Republic of Poland (CEIDG) kept by the minister responsible for the economy, place of business and correspondence address: ul. Warszawska 85/1, 26-617 Radom, NIP (tax ID) 7981427077, REGON (statistical ID) 140583450, active VAT payer (hereinafter the “Service Provider”).

2. Contact details of the Service Provider: e-mail langua@pol-langua.pl; phone and WhatsApp: +48 514 180 841 (main number); phone for companies: +48 508 196 803.

§ 2. DEFINITIONS

The definitions used in these Terms of Service mean:

APPLICATION – a mobile application containing educational materials that additionally support learning Polish as a foreign language, which the Service Provider may make available to the Client under the Agreement.

PRICE LIST – the current list of prices of Educational Services published on the Website or provided to the Client in an offer before the Agreement is concluded.

CONTACT FORM – an Electronic Service, an interactive form available on the Website enabling Clients to contact the Service Provider.

ORDER FORM – an Electronic Service, an interactive form available on the Website enabling contact with the Service Provider in order to book a date for the service and conclude the Agreement.

CLIENT, SERVICE RECIPIENT, RECIPIENT OF SERVICES – (1) a natural person with full legal capacity and, in cases provided for by law, also a natural person with limited legal capacity; (2) a legal person or (3) an organisational unit without legal personality to which the law grants legal capacity – who has concluded or intends to conclude an Agreement with the Service Provider or uses or intends to use an Electronic Service.

CIVIL CODE – the Polish Act of 23 April 1964 – Civil Code (Kodeks cywilny, consolidated text Dz.U. 2026 item 795, as amended).

CONSUMER – a Client who is a natural person concluding with the Service Provider an Agreement not directly related to their business or professional activity.

ACCOUNT – an Electronic Service marked with an individual name (login) and a password provided by the Service Provider, constituting a set of resources and functionalities in the Service Provider’s ICT system in which the data provided by the Client and information about the Client’s activities on the Website are collected.

LESSON – a class with a teacher lasting 50 minutes, held online via the Google Meet service – individually, in a pair or in a group.

NEWSLETTER – an Electronic Service, an electronic distribution service provided by the Service Provider by e-mail, enabling Clients who use it to receive periodic messages with information about news and promotions on the Website.

LESSON PACKAGE – a specified number of Lessons purchased under one Agreement, with the validity period specified in § 9.

COPYRIGHT LAW – the Polish Act of 4 February 1994 on Copyright and Related Rights (Ustawa o prawie autorskim i prawach pokrewnych, consolidated text Dz.U. 2025 item 24, as amended).

TERMS OF SERVICE – these terms of service (statut) of the Website as currently in force.

WEBSITE, POL-LANGUA.PL – the Service Provider’s website available at https://pol-langua.pl/.

AGREEMENT – an agreement for the provision by the Service Provider to the Client of Educational Services, in particular participation in Lessons of Polish as a foreign language for foreigners, described on the Website, concluded at a distance on the terms set out in § 7.

EDUCATIONAL SERVICES – paid services of teaching Polish as a foreign language provided by the Service Provider, described in § 4.

ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Client via the Website, in accordance with the Terms of Service.

SERVICE PROVIDER – Michał Matysiak, running a sole proprietorship under the business name PW MATYSART Michał Matysiak, entered in the Central Register and Information on Economic Activity of the Republic of Poland kept by the minister responsible for the economy, place of business and correspondence address: ul. Warszawska 85/1, 26-617 Radom, NIP 7981427077, REGON 140583450, e-mail: langua@pol-langua.pl, phone and WhatsApp: +48 514 180 841, phone for companies: +48 508 196 803.

CONSUMER RIGHTS ACT, CONSUMER LAW – the Polish Act of 30 May 2014 on Consumer Rights (Ustawa o prawach konsumenta, consolidated text Dz.U. 2026 item 1244).

§ 3. GENERAL TERMS OF USING POL-LANGUA.PL

1. The Client is obliged to use the Website in a manner consistent with the law and good practice, with respect for personal rights and for the copyright and intellectual property rights of the Service Provider and third parties. The Client is obliged to enter data consistent with the facts. The Client is prohibited from providing unlawful content.

2. The controller of personal data processed on the Website in connection with the implementation of these Terms of Service is the Service Provider. Personal data is processed for the purposes, for the period and on the bases and rules indicated in the privacy policy published on the Website (https://pol-langua.pl/pobrane/polityka-pl.html). The privacy policy contains above all the rules for the processing of personal data by the Controller on the Website, including the bases, purposes and periods of processing of personal data and the rights of data subjects, as well as information on the use of cookies and similar technologies on the Website. Using the Website, including providing personal data, is voluntary, subject to the exceptions indicated in the privacy policy (conclusion of the Agreement and the Service Provider’s statutory obligations).

3. In accordance with Art. 14(1) of the Polish Act of 18 July 2002 on the Provision of Electronic Services (Ustawa o świadczeniu usług drogą elektroniczną, consolidated text Dz.U. 2024 item 1513), the Service Provider is not liable for stored data if, when making the resources of the ICT system available for the storage of data by the Service Recipient, it does not know about the unlawful nature of the data or of the related activity, and, upon receiving an official notification or reliable information about the unlawful nature of the data or of the related activity, it promptly prevents access to that data.

4. Technical requirements necessary to cooperate with the ICT system used by the Service Provider: (1) a computer, laptop, tablet or smartphone with Internet access; (2) access to e-mail; (3) an up-to-date web browser (e.g. Google Chrome, Mozilla Firefox, Safari, Microsoft Edge or Opera) with JavaScript enabled (required to send the form); (4) for participation in Lessons – a device with a camera, microphone and speaker or headphones, and the ability to use the Google Meet service.

§ 4. EDUCATIONAL SERVICES

1. The Service Provider provides Educational Services – teaching Polish as a foreign language to foreigners – exclusively online. The offer includes in particular: (1) individual lessons and lessons in pairs; (2) courses in groups of up to 5 people; (3) a conversation club – conversation meetings in small groups; (4) courses preparing for the certificate exam in Polish at level B1 and a course at level B2; (5) B1 sprint – intensive revision before the exam for people close to level B1; (6) a mock exam with assessment of the written and oral parts by a teacher; (7) a simulation of the oral exam with feedback; (8) the “Karta Polaka” course – preparation for the interview checking knowledge of Polish in the procedure for granting the Pole’s Card (Karta Polaka); (9) the “Polish for official matters” course; (10) industry courses – Polish at work in selected industries; (11) courses for companies – for employees and associates of Clients who are not Consumers.

2. A Lesson lasts 50 minutes. Classes are held online via the Google Meet service; the Service Provider sends the Client the link to the class before the Lesson.

3. Explanations during the Lesson may be given in Polish, English, Russian or Spanish – according to the Client’s choice agreed before the Agreement is concluded.

4. Before concluding the Agreement, the Client may take a trial lesson during which the teacher assesses the level of knowledge of Polish and proposes a learning plan. The terms of the trial lesson, including whether it is paid, are set out in the Price List.

5. A detailed description of the individual Educational Services (scope, number of Lessons, form of classes) is given on the Website, and their prices in the Price List. The scope, price and terms indicated in the offer accepted by the Client are binding on the parties.

6. The mock exam, the oral exam simulation and the placement test available on the Website are for training purposes. Their result is the teacher’s assessment or an approximation of the level and is not equivalent to the result of the certificate exam or to an assessment made by the authority conducting a procedure (e.g. a consul). The Service Provider is not an examination centre, does not conduct state examinations and does not issue certificates of proficiency in Polish. The result of an exam or interview depends on the Client’s preparation and on the assessment of the body conducting it, therefore the Service Provider does not guarantee that a particular result will be achieved.

§ 5. ELECTRONIC SERVICES ON THE WEBSITE

1. Every Client may use the Website on the terms set out in the Terms of Service.

2. The Client may use the following Electronic Services on the Website: (1) Order Form; (2) Account; (3) Contact Form; (4) Newsletter – if the Service Provider makes it available.

3. A detailed description of the Electronic Services and the rules of their operation are set out in the Terms of Service and in the information published on the Website.

4. The Service Provider is obliged to provide Electronic Services free of defects.

§ 6. ORDER FORM

1. The function of the Order Form is performed by the form available in the “Contact” section of the Website’s pages (among others after clicking the “Trial lesson” button). The Order Form is used by filling it in and clicking the send button (“Send message”) – until then the Client may modify the data entered. In the Order Form the Client provides: first name and surname, e-mail address, native language, preferred language of explanations during the Lesson, learning goal and – optionally – the content of a message; in the variant for companies additionally the company name, number of employees and industry. A Client who is not a Consumer also provides, before the Agreement is concluded, the data for the VAT invoice (name, address and NIP number).

2. The Order Form Electronic Service is provided free of charge, provided that the Agreement concluded as a result of using the Order Form is paid. The service is a one-off service and ends when a message is sent through it or when the Client stops using it earlier.

§ 7. AGREEMENT

1. The Website makes it possible to conclude an Agreement. The types and descriptions of the Educational Services covered by the Agreement are given on the Website (§ 4).

2. The Agreement may be concluded after the Client has used the Order Form or after contacting the Service Provider by e-mail, by phone or via WhatsApp. The Agreement is concluded as follows: after receiving the enquiry, the Service Provider contacts the Client and presents an offer containing in particular the type of Educational Service, the number of Lessons, the price, the method and dates of payment and the validity period of the Lesson Package, and the Agreement is concluded when the Client accepts the offer.

3. After the Agreement is concluded, the Service Provider promptly confirms its conclusion by sending the Client an e-mail to the address provided when making the enquiry. The confirmation contains at least the Service Provider’s statement that the Agreement has been concluded and accepted for performance, and the essential terms of the Agreement.

4. The content of the concluded Agreement is recorded, secured and made available to the Client by (1) making these Terms of Service available on the Website and (2) sending the Client the e-mail referred to in section 3.

5. Educational Services are provided to the Client, including participation in Lessons of Polish as a foreign language for foreigners, remotely, via the Google Meet service, on the date or dates agreed by the Client and the Service Provider, but not earlier than on the day the Client’s payment under the Agreement (and, for payment in instalments, the first instalment) is credited to the Service Provider’s bank account or the settlement account of the payment operator. To the extent that the Agreement includes access to educational materials, they are made available in the Client’s Account or in another way agreed before the Agreement is concluded, and may be made available in the Application if so indicated before the Agreement is concluded.

6. Either party may withdraw from the Agreement if the other party grossly breaches its provisions, in particular by making performance of the Agreement impossible.

§ 8. PRICES AND PAYMENTS

1. Prices of Educational Services are given in Polish zloty. Prices for Consumers are gross prices (they include VAT). Prices for Clients who are not Consumers are given as net prices, to which VAT is added at the applicable rate.

2. The Service Provider offers the following payment methods under the concluded Agreement: (1) bank transfer to the bank account of PW MATYSART Michał Matysiak indicated in the offer or on the invoice; (2) BLIK payment – according to the instructions provided to the Client in the offer.

3. If the offer so provides, electronic payments and card payments may be processed via the Przelewy24.pl service operated by PayPro S.A. with its registered office in Poznań (ul. Kanclerska 15, 60-327 Poznań), entered in the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań – Nowe Miasto i Wilda in Poznań, VIII Commercial Division of the National Court Register, under KRS number 0000347935, NIP 7792369887, REGON 301345068; https://www.przelewy24.pl/.

4. Payment deadline: the Client is obliged to make the payment under the Agreement within 3 calendar days of its conclusion in the case of the first order and within 7 calendar days in the case of the second and subsequent Agreements, but in any case no later than before the date of the first Lesson under the Agreement, subject to section 5.

5. For Educational Services indicated in the Price List or in the offer, the Client may pay the price in parts (instalments). Payment in parts is settled directly with the Service Provider, without the involvement of banks or instalment companies, and does not involve interest or any other additional costs. The number of parts, their amount and payment dates are set out in the offer accepted by the Client; the Client pays the first part within the time limit set out in section 4. If payment of a subsequent part is late, the Service Provider may, after an unsuccessful request for payment, suspend further Lessons until it is paid.

6. The Service Provider issues VAT invoices for Educational Services in accordance with the provisions of the Polish Act on Tax on Goods and Services.

§ 9. LESSON PACKAGES AND THEIR VALIDITY

1. Lessons may be purchased individually or in Lesson Packages. A Package of 10 Lessons is valid for 3 months, and a Package of 20 Lessons – for 6 months. The validity period of other packages and courses is indicated in the offer.

2. The validity period of a Lesson Package runs from the day of conclusion of the Agreement whose subject is the Lesson Package.

3. The dates of individual Lessons are agreed by the Client and the Service Provider. Lessons not used within the validity period of the Lesson Package for reasons attributable to the Client expire at the end of that period, unless the parties agree to extend it before it ends.

4. If a Lesson did not take place for reasons attributable to the Service Provider, the Client retains the right to take it on another agreed date, and the validity period of the Lesson Package is extended accordingly. If it is not possible to hold the Lesson on another date, the Service Provider refunds the Client the price of the unused Lesson.

§ 10. CANCELLING AND RESCHEDULING LESSONS

1. The Client may cancel or reschedule an individual Lesson or a Lesson in a pair free of charge by notifying the Service Provider no later than 24 hours before the planned start of the Lesson – by e-mail, by phone or via WhatsApp. A Lesson cancelled within this time limit is not counted towards the Lesson Package and may be taken on another agreed date within the validity period of the Lesson Package.

2. A Lesson cancelled later than 24 hours before its planned start, or not held because of the absence of a Client who did not cancel it, is forfeited – it is treated as held and counted towards the Lesson Package or the Agreement, and its price is not refunded.

3. Group classes (group courses and the conversation club) take place according to the group schedule set by the Service Provider. The absence of a participant does not cause the group’s classes to be rescheduled.

4. The Service Provider may cancel a Lesson for important reasons (e.g. illness of the teacher, technical failure), informing the Client promptly, where possible no later than 24 hours before its planned start. In such a case § 9 section 4 applies.

§ 11. REFERRAL PROGRAMME

1. A Client who recommends the Educational Services to a person who has not previously used the Service Provider’s services (hereinafter the “Referrer”) and the referred person (hereinafter the “Referee”) receive a discount on their next purchase of Educational Services.

2. The condition for granting the discounts is that the Referee names the Referrer no later than when concluding the first Agreement, and that the Referee concludes and pays for that Agreement. The Referrer receives a discount on the next purchase after this condition is met, and the Referee – on the purchase following the first paid Agreement.

3. The amount of the discount is set out in the Price List in force on the day the Referee concludes the first Agreement.

4. The discount cannot be exchanged for cash or transferred to another person.

5. The Service Provider may end the referral programme by announcing it on the Website. Ending the programme does not affect discounts granted before that day.

§ 12. ACCOUNT

1. The Account Electronic Service is provided free of charge for an indefinite period.

2. The Account is created for the Client by the Service Provider when an Agreement is concluded, if the Agreement includes access to educational materials in the Account. The Account provides access to educational materials supporting the Lessons covered by the Agreement, viewing the terms of booked Lessons and management by the Client of their personal data.

3. The Service Recipient is obliged to update the data provided for the Account if it changes.

4. The Service Recipient may have only one Account at any given time. The Client is obliged to keep the Account access data secret from third parties. The Client is not entitled to make the Account and the educational materials in it available to other persons, including by lending the Account or making it available for a fee.

5. The Service Provider reserves the right to suspend the Service Recipient’s use of the Account if, despite a warning from the Service Provider stating the reason: (1) the Service Recipient breaches the Terms of Service; (2) the Service Recipient fails to make payments to the Service Provider; (3) the Service Recipient makes the Account and the educational materials in it available to other persons, including by lending the Account or making it available for a fee.

6. The Account may be suspended for a definite period indicated by the Service Provider or for an indefinite period. During the suspension of the Account, the Service Recipient should take steps to remove the reasons for the suspension and, once they have been removed, promptly inform the Service Provider. The Service Provider unblocks the Account promptly after the reasons for its suspension cease, no later than within 10 calendar days.

7. If the suspension of the Account lasts longer than 30 calendar days and its reasons have not ceased, the Service Provider may terminate the agreement for the provision of the Account Electronic Service with the Service Recipient with a 7-day notice period. After the agreement is terminated, the Service Recipient’s Account is deleted.

8. The Service Recipient may delete the Account (resign from the Account) at any time and without giving a reason by sending a request to the Service Provider, in particular by e-mail to langua@pol-langua.pl.

§ 13. NEWSLETTER

1. Using the Newsletter is free of charge.

2. If the Service Provider makes the Newsletter available, a subscription can be ordered by ticking the relevant checkbox when filling in the Order Form – after clicking the send button, the Recipient of the Service is subscribed to the Newsletter.

3. The Client may unsubscribe from the Newsletter at any time and without giving a reason by sending a request to the Service Provider, in particular to the e-mail address langua@pol-langua.pl.

§ 14. CONTACT FORM

1. The Contact Form is available in the “Contact” section of the Website’s pages. Using it requires two consecutive steps: (1) filling in the Contact Form with the data marked as required – first name and surname and the e-mail address to which the Service Provider’s reply is to be sent – and (2) clicking the send button (“Send message”). The other fields of the form are described in § 6 section 1; the content of the message is optional. After the form is sent, the Service Provider sends to the e-mail address provided an automatic confirmation of its receipt in the language of the page from which the form was sent.

2. The Contact Form Electronic Service is provided free of charge and is a one-off service – it ends when a message is sent through it or when the Service Recipient stops using it earlier.

§ 15. APPLICATION

1. The Service Provider may give the Client, under the Agreement, access to the Application together with educational materials that additionally support learning Polish as a foreign language. In such a case the Application can be installed on a mobile device from Google Play or the App Store.

2. The use of the Application is governed by separate terms of the Application.

3. The Service Recipient may have only one account in the Application at any given time. The Client is obliged to keep the Application access data secret from third parties. The Client is not entitled to make the Application and the educational materials in it available to other persons, including by lending the Application account or making it available for a fee.

§ 16. CONTACTING POL-LANGUA.PL

1. The basic forms of ongoing remote contact with the Service Provider are: e-mail (langua@pol-langua.pl), phone and WhatsApp: +48 514 180 841 (main number) and – for company matters – phone +48 508 196 803. They can be used to exchange information with the Service Provider about using Pol-Langua.pl and performing the Agreement.

2. Correspondence address: PW MATYSART Michał Matysiak, ul. Warszawska 85/1, 26-617 Radom. Clients may also contact the Service Provider in any other legally permitted way.

§ 17. COMPLAINTS

1. Complaints relating to the operation of the Website, including complaints about Electronic Services, and complaints relating to the performance of the Agreement by the Service Provider may be submitted by the Client in particular by e-mail to langua@pol-langua.pl or in writing to the address indicated in § 16 section 2.

2. The Service Provider recommends including in the description of the complaint: (1) information and circumstances concerning the subject of the complaint, in particular the type and date of the irregularity; (2) the Client’s demand and (3) the contact details of the person submitting the complaint. This will make it easier and quicker for the Service Provider to consider the complaint. The requirements indicated in the previous sentence are only a recommendation and do not affect the effectiveness of complaints submitted without the recommended description.

3. The Service Provider responds to the complaint promptly, no later than within 14 calendar days of the day of its receipt, and provides the answer on paper or another durable medium (in particular by e-mail).

§ 18. WITHDRAWAL FROM THE AGREEMENT BY THE CONSUMER

1. This paragraph applies only to Clients who are Consumers and to the persons referred to in section 9.

2. A Consumer who has concluded an Agreement at a distance may withdraw from it within 14 days without giving any reason and without incurring any costs, except for the costs specified in section 6 (Art. 27(1) of the Consumer Rights Act).

3. The period for withdrawal from the Agreement starts on the day the Agreement is concluded (Art. 28(2) of the Consumer Rights Act). To meet the deadline, it is sufficient to send the statement before it expires (Art. 30(2) of the Consumer Rights Act).

4. The Consumer withdraws from the Agreement by submitting to the Service Provider a statement of withdrawal from the Agreement, in particular by e-mail to langua@pol-langua.pl or in writing to the address indicated in § 16 section 2. The statement may be submitted on the form whose model constitutes Annex 2 to the Consumer Rights Act; the model filled in with the Service Provider’s details is included at the end of the Terms of Service. Using the model is not mandatory. The Service Provider promptly sends the Consumer, on a durable medium (by e-mail), confirmation of receipt of a statement submitted electronically.

5. In the event of withdrawal from the Agreement, the Agreement is deemed not to have been concluded (Art. 31(1) of the Consumer Rights Act). The Service Provider, promptly and no later than within 14 days of receiving the Consumer’s statement of withdrawal from the Agreement, refunds to the Consumer all payments made by the Consumer, using the same method of payment as the Consumer used, unless the Consumer has expressly agreed to another method of refund that does not involve any costs for the Consumer (Art. 32(1) and (2) of the Consumer Rights Act). The amount refunded is reduced by the sum referred to in section 6, if such a sum has arisen.

6. If the Consumer wants the Service Provider to start providing the Educational Services (e.g. to hold the first Lesson) before the end of the withdrawal period, the Service Provider asks the Consumer to submit – in particular by e-mail – a statement: (1) containing an express request to start the provision of services before the end of the withdrawal period and (2) that the Consumer has acknowledged the information about losing the right of withdrawal from the Agreement once it has been fully performed by the Service Provider (Art. 21(2) of the Consumer Rights Act). A Consumer who exercises the right of withdrawal from the Agreement after making such a request is obliged to pay for the services provided until the withdrawal from the Agreement. The amount of payment is calculated in proportion to the scope of the services provided, taking into account the price agreed in the Agreement; if the price is excessive, the basis for calculating this amount is the market value of the services provided (Art. 35 of the Consumer Rights Act). In the case of a Lesson Package or a course, the scope of the services provided is determined in particular by the number of Lessons held until the withdrawal from the Agreement. If the Consumer has not made the request referred to in the first sentence, they do not bear the costs of the services provided for the period until withdrawal from the Agreement (Art. 36(1)(b) of the Consumer Rights Act).

7. The right of withdrawal from an Agreement concluded at a distance does not apply to the Consumer with regard to agreements: (1) for the provision of services for which the Consumer is obliged to pay the price, if the Service Provider has fully performed the service with the express and prior consent of the Consumer, who was informed before the start of the service that after its performance by the Service Provider they would lose the right of withdrawal from the Agreement, and acknowledged this (Art. 38(1)(1) of the Consumer Rights Act) – e.g. when, at the Consumer’s request, an ordered single Lesson, mock exam or oral exam simulation was held in full before the end of the withdrawal period; (2) for the supply of digital content not supplied on a tangible medium for which the Consumer is obliged to pay the price, if the Service Provider has started the performance with the express and prior consent of the Consumer, who was informed before the start of the performance that after its performance by the Service Provider they would lose the right of withdrawal from the Agreement, and acknowledged this, and the Service Provider has provided the Consumer with confirmation of the conclusion of the Agreement on a durable medium (Art. 38(1)(13) of the Consumer Rights Act).

8. The Service Provider informs that the right of withdrawal from the Agreement referred to in this paragraph is independent of the rules for cancelling Lessons set out in § 10.

9. The provisions of this paragraph concerning the Consumer also apply – with regard to Agreements concluded from 1 January 2021 – to a Client who is a natural person concluding an Agreement directly related to their business activity, when the content of that Agreement shows that it is not of a professional nature for that person, resulting in particular from the subject of their business activity made available under the provisions on the Central Register and Information on Economic Activity (Art. 7aa(1) of the Consumer Rights Act).

§ 19. OUT-OF-COURT METHODS OF HANDLING COMPLAINTS AND PURSUING CLAIMS AND THE RULES OF ACCESS TO THESE PROCEDURES

1. This paragraph applies only to Clients who are Consumers.

2. Detailed information on the possibility for the Consumer to use out-of-court methods of handling complaints and pursuing claims and on the rules of access to these procedures is available on the website of the Office of Competition and Consumer Protection (Urząd Ochrony Konkurencji i Konsumentów, https://uokik.gov.pl), in the section on out-of-court resolution of consumer disputes.

3. A contact point also operates at the President of the Office of Competition and Consumer Protection (tel. 22 55 60 333, e-mail: kontakt.adr@uokik.gov.pl, postal address: pl. Powstańców Warszawy 1, 00-950 Warszawa), whose tasks include helping consumers in matters concerning out-of-court resolution of consumer disputes.

4. The Consumer has in particular the following options for using out-of-court methods of handling complaints and pursuing claims: (1) an application for resolution of the dispute to a permanent consumer arbitration court operating at the voivodeship inspector of the Trade Inspection; (2) an application to initiate proceedings for out-of-court resolution of the dispute to the voivodeship inspector of the Trade Inspection (more information on the website of the inspector competent for the place where the Service Provider conducts business); (3) assistance from a district (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection (among others the Federacja Konsumentów and the Stowarzyszenie Konsumentów Polskich). Advice is provided among others by e-mail at porady@dlakonsumentow.pl and on the consumer helpline 801 440 220 (helpline open on working days between 8:00–18:00, call charges according to the operator’s tariff).

§ 20. PROVISIONS CONCERNING ENTREPRENEURS

1. This paragraph and all the provisions contained in it are addressed to and binding only on a Service Recipient who is not a Consumer and, with regard to Agreements concluded from 1 January 2021, a Service Recipient who is also not a natural person concluding an Agreement directly related to their business activity, when the content of that Agreement shows that it is not of a professional nature for that person, resulting in particular from the subject of their business activity made available under the provisions on the Central Register and Information on Economic Activity.

2. The Service Recipient’s resignation from paid functionalities of the Website during their term does not entitle them to a refund of the fee for the remaining period.

3. The Service Provider has the right to withdraw from the agreement for the provision of an Electronic Service concluded with the Service Recipient within 14 calendar days of the day of its conclusion. Withdrawal from the agreement in such a case may take place without giving a reason and does not give rise to any claims of the Service Recipient against the Service Provider.

4. The Service Provider may terminate the agreement for the provision of an Electronic Service with immediate effect and without giving reasons by sending the Service Recipient an appropriate statement.

5. The liability of the Service Provider towards the Service Recipient, regardless of its legal basis, is limited – both for a single claim and for all claims in total – to the amount of fees paid for using the Website during the last year, and in the absence of fees – to the amount of PLN 200.00 (two hundred zlotys). The Service Provider is liable towards a Service Recipient who is not a Consumer only for typical and actual damage foreseeable at the time the agreement was concluded, excluding lost profits.

6. The Service Provider is not liable towards the Service Recipient for damage and non-performance of obligations resulting from force majeure (e.g. hacker attacks, natural disasters, floods, fires, earthquakes, epidemics, riots and wars) or other causes beyond the Service Provider’s control.

7. All disputes arising between the Service Provider and the Service Recipient are resolved by the court competent for the registered office (place of business) of the Service Provider.

§ 21. TECHNICAL BREAKS

1. The Service Provider makes every effort to ensure the correct and uninterrupted operation of the Website and the possibility of using Electronic Services. Due to the complexity of the Website and the Electronic Services and to external factors beyond the Service Provider’s control (e.g. DDoS attacks – distributed denial of service), errors and technical failures may nevertheless occur that prevent or limit the operation of the Website and the possibility of using Electronic Services. In such a case the Service Provider will take all possible measures to minimise the negative effects of such events.

2. The Service Provider promptly informs Service Recipients about the errors and technical failures referred to in section 1 and about the expected time of their removal.

3. In addition to breaks caused by errors and technical failures, there may also be other technical breaks during which the Service Provider takes measures aimed at developing the Website and protecting the Website and the Electronic Services against errors and technical failures.

4. The Service Provider plans technical breaks so that they are as little inconvenient as possible for Service Recipients, in particular at night and only for the time necessary to carry out the necessary work. The Service Provider informs Service Recipients about planned technical breaks sufficiently in advance, also stating their expected duration.

5. The Service Provider is not liable towards the Service Recipient for damage and non-performance of obligations resulting from technical errors, failures and technical breaks referred to in this paragraph. However, this paragraph does not exclude or limit the rights of a Service Recipient who is a Consumer (or a natural person to whom the provisions concerning Consumers apply) provided for by mandatory provisions of law, in particular with regard to the Service Provider’s liability.

§ 22. COPYRIGHT

1. The copyright and intellectual property rights to the Website as a whole and to its individual elements, including the content, graphics, works, designs and signs available on it, belong to the Service Provider or to authorised third parties from whom the Service Provider has obtained the relevant consents, and are protected under the Copyright Law and other provisions of generally applicable law. The protection granted to the Website covers all forms of its expression. Trademarks of the Service Provider and of third parties should be used in accordance with applicable law.

2. For the avoidance of doubt: a Service Recipient using the Website does not acquire any economic copyrights to the content of the Website. The Service Provider grants the Service Recipient a free, non-exclusive and non-transferable licence to use this content to the extent and in the fields of exploitation necessary to use the functionalities of the Website in accordance with their purpose.

§ 23. FINAL PROVISIONS

1. Agreements concluded via Pol-Langua.pl are concluded, at the Client’s choice, in Polish or English.

2. The Terms of Service are also made available on the Website in other language versions. In the event of discrepancies between the Polish version and a translation, the Polish version prevails.

3. The Service Provider reserves the right to amend the Terms of Service for important reasons, i.e. in the event of: a change in the law; the addition or modification of Electronic Services or Educational Services; a change in the methods and dates of payment – to the extent that these changes affect the implementation of the provisions of these Terms of Service.

4. In the case of continuing agreements concluded on the basis of the Terms of Service (e.g. agreements for the provision of the Account Electronic Service), the amended Terms of Service are binding on the Service Recipient if the requirements set out in Art. 384 and 384¹ of the Civil Code have been met, i.e. the Service Recipient has been properly notified of the changes and has not terminated the agreement within 15 calendar days of the day of notification. If the amendment of the Terms of Service would result in the introduction of new fees or an increase in existing ones, the Service Recipient has the right to withdraw from the agreement.

5. Otherwise, amendments to the Terms of Service do not infringe the rights acquired by Service Recipients before the date on which the amendments enter into force, in particular they do not affect orders already placed or Agreements concluded, being performed or performed. Agreements concluded before the date on which the amendments enter into force are governed by the Terms of Service in the wording in force on the date of their conclusion.

6. This version of the Terms of Service is in force from 5 October 2026.

7. In matters not regulated by these Terms of Service, the generally applicable provisions of Polish law apply, in particular the Civil Code, the Act of 18 July 2002 on the Provision of Electronic Services (consolidated text Dz.U. 2024 item 1513) and the Consumer Rights Act, as well as other relevant provisions of law.

Thank you for reading carefully!

If you have any questions, we are at your disposal – please contact us.

We look forward to working with you, The Pol-Langua.pl Team

MODEL WITHDRAWAL FORM

(complete and return this form only if you wish to withdraw from the Agreement)

– To: PW MATYSART Michał Matysiak, ul. Warszawska 85/1, 26-617 Radom, e-mail: langua@pol-langua.pl

– I/We(*) hereby give notice that I/we(*) withdraw from my/our contract for the provision of the following service: ……………………………………………

– Date of conclusion of the contract: ……………………………………………

– Name(s) of consumer(s): ……………………………………………

– Address of consumer(s): ……………………………………………

– Signature of consumer(s) (only if this form is sent on paper): ……………………………………………

– Date: ……………………………………………

(*) Delete as appropriate.